Don't speak English and need an interpreter?
If you want help speaking to a service in your language, call TIS National
📞 Call 131 450
Language Support Services can help people who speak different languages. If you find it hard to understand and talk in English they can help you with translation or interpreting.
These services are here to support everyone. It doesn't matter what language you speak.
The National Interpreter Symbol
When you see this symbol it means that you can ask for an interpreter. It usually appears in places that give government or community information. Even if you don't see this symbol, you can still ask for help.
Do I need an interpreter or a translator?
🗣 Interpreter
An interpreter can help people who speak different languages. Like when they need to understand and talk to each other. For example, if you need to meet a worker at a service who doesn't speak your language, an interpreter can help you. This is to make sure everyone understands each other.
📖 Translator
A translator can help when written things need to change from one language to another. Like forms, documents or messages. They make sure the information is in the language you prefer and you keep the original meaning.
Use Ask Izzy to search for an interpreter or find a translator
What to expect when you use an interpreter
When you make an appointment or talk to someone at a service, tell them you need an interpreter. Try to tell them before your appointment.
Translation services in Australia are usually free. Always check with the service to know if there is a cost involved.
There are many ways to use interpreter services:
🤝 Face-to-face: If you want someone to be with you, ask for a face-to-face or in-person interpreter. They will come to the same place you are and help you communicate.
📞 Telephone: They will speak to you over the phone and help you talk to the other person. Telephone interpreters can call you right away, or you can book ahead of time.
👩💻 Video remote: You can sometimes speak to an interpreter via a video call. This is usually done by using the internet and a link to a website that's sent to you.
📖 Translation services: If you have a document that you cannot read, a translator can write it in your language.
Tips for using an interpreter
🙋 Ask questions
If you don't understand something, ask the interpreter to explain it again. They are there to help you.
✍️ Take notes
When you talk to someone, you might like to write down important information. Like in meetings or appointments. This so you can remember what you spoke about later.
🔒 Interpreters will keep your information private
What you talk about with your interpreter is private. They won't tell anyone else what said to them. If you can't use an interpreter you could ask someone else to help, like a staff member, family or friends. This might change what you feel comfortable talking about.
Remember, you have the right to use interpreter services. It helps you understand others and get the help you need.
Ask for an interpreter when you need one.
Use Ask Izzy to search for an interpreter or find a translator